sMedio WinDVD for IO DATA FAQ

If you are unable to download the WinDVD installation program to your computer (download does not start after clicking "Download", download takes a long time, etc.), please contact IO DATA support.

WinDVD serial numbers, which can be downloaded when you purchase an IO DATA drive, are issued by IO DATA to customers who have registered as users with IO DATA. Usually, it is issued under the name of "Product Key". We cannot issue serial numbers for WinDVD for IO DATA. If you are not sure how to confirm or obtain the serial number, please contact the IO DATA support office.

The WinDVD serial number is not the serial number of the drive. It is a 20-digit number that begins with the letter "Y" and is sometimes referred to as a "product key" on IO DATA's website. The "Affiliation" field above the "Serial Number" field can be left blank.

Check to see if the drive recognizes the disk. Check the drive's icon on your computer using the "Explorer" function on your computer. After inserting the disc, if it is correctly recognized, the name of the disc (or title in the case of a movie DVD/BD) will appear in the drive's name.
If there is no change in the drive icon, there may be a problem with drive recognition, so please contact IO DATA support first.

If you are experiencing problems with WinDVD booting, please check the following before contacting us.

Please try reinstalling or updating the video driver (also called graphics driver or display driver).
WinDVD works with the screen display function (graphics function) of your computer. Therefore, updating the driver may solve this problem.
*In some cases, installing the driver provided by the graphics chip manufacturer (Intel, NVIDIA, AMD) may solve the trouble.
*Please consult the respective PC/hardware manufacturer if you have any questions about installation or updates.
If you get an error message about the "display driver" at startup,Update the video driver (graphics driver, display driver).Depending on the model of the computer, this message may appear because the computer itself is unable to play Blu-ray due to performance issues.In that case, there is no solution on the WinDVD side.
Please try reinstalling or updating the motherboard or chipset drivers.
*There have been cases where WinDVD did not work properly due to these driver problems.
Uninstall and reinstall WinDVD
*If there is no improvement, please use "System Restore" in Windows to restore the system to the state it was in before you first installed WinDVD, and then install it again.
Update or temporarily stop virus scanning or Internet security software
If any software related to DVD or BD copy guard removal is installed, an anomaly may occur. Please uninstall such software.
PCs released before 2011 may be affected by this problem. Please consult the PC and hardware manufacturer for details.

If you experience region code problems when playing back Blu-ray discs, please check the following settings and see if playback becomes possible.
*Please keep the disc disc unplugged when performing the following operations.
1. start WinDVD and click the right mouse button on the display area.
2. Click "Setup" or "Configuration" from the menu that appears.
The "Setup" or "Configuration" screen will appear. Click on the "Region" tab.
Confirm that "Title BD" is selected in the "Current Region" field.
*If not selected, click [▼] and select from the list.
5. Select Region A.
Press "OK" to close the screen.

If your PC comes with BD playback software from the start, replacing it with another playback software may result in playback failure. This is because the playback software is customized to the performance of the PC.
First, please test whether playback is possible without modification using the BD/DVD playback software that comes with your PC.

Many of today's BD titles make it impossible to operate buttons and other items on the menu screen with the mouse. To play such titles, use the arrow keys or Enter key on the PC keyboard to operate the menu buttons. Many inquiries that the menu screen is displayed but playback does not start can be corrected by this operation.

Check if the display driver (also called graphics driver) on the PC is up-to-date. If it is not up-to-date, please update it.
*If you are unsure about the display driver, please consult the PC manufacturer or the graphics card manufacturer.

While WinDVD is running, click the "?" in the upper right corner or press the "F1" key on your PC keyboard. in the upper right corner, or press the "F1" key on your PC keyboard. The help manual (operation manual) can be displayed.

WinDVD supports CPRM. To enable the function, a download over the Internet is required for the first time playback.
You can apply it by following the message that is automatically displayed on the screen. If you do not know how to do this, please click here.

When outputting copy-protected commercial DVD/BD titles, CPRM discs, etc., a video card that supports copyright protection (graphics system that supports HDCP standards) and a display that supports HDCP standards are required.

Check with the manufacturer to confirm that the video card and display installed in your PC support the HDCP standard and that the latest video driver is applied.
Note that copyright-protected video cannot be played back on analog displays. Please be aware of this.

To move frame by frame, pause playback and press the [N] key on the keyboard. Press and hold the keyboard key to start continuous playback.
There is no frame return function.
Also, this function is not enabled during BD playback.

There is no still image capture function.

When the AACS key needs to be updated, a message will automatically appear on the screen. Please follow the message to update the key. An Internet environment is required to update the key.

It is supported. However, we do not guarantee the operation of all recorders in the market.

The version that comes with IO DATA drive is a dedicated product for IO DATA drive, so it supports only DVD/BD disc playback. Therefore, it does not support playback of folders and files.

Audio is provided, but at 2x speed, so you may not be able to hear the content. Commercial versions of WinDVD are equipped with a time-stretch function for fast forwarding with easy-to-hear audio.

There have been a number of cases in which some of the functions of the WinDVD series have been falsely detected as viruses by virus scanning software. If such a problem occurs, the virus scanning software needs to be addressed. Please contact the manufacturer of the virus scanning software.

PC playback software programs have different operating conditions depending on the manufacturer. Diagnostic tools from other manufacturers are created based on their software, so the results may not apply to WinDVD. In the past, we have confirmed that diagnostic tools from other manufacturers have displayed incorrect results.
To find out if your PC is compatible with BD playback and reproduction, please contact the manufacturer of that PC.